Social Tourism Program
IMSERSO travel insurance
All the information about your travel assistance insurance
Types of incidents
Safe travel in case of any mishap
Need assistance?
- You have suffered a medical problem
- You have been involved in an accident
Have you suffered an accident?
- Loss or theft of your luggage
- Request reimbursement of expenses
- Trip interruption
Personalized quality service
How to act if you need help
Call the 24-hour assistance phone number: 91 835 83 83
Identify yourself with: your name, surname, ID, destination, hotel and room number.
Tell us your problem to offer you the best solution.
Reimbursement processing
How to request a refund
This can be done at the destination, with the help of the guide or at the hotel itself.
You must provide the necessary invoices and documents.
You must provide the necessary invoices and documents.
Online
Online Claims Processing
- Declare your claim in 4 clicks.
- Attach all documentation.
- Directly with the processor.
Declare a claim
Form
Claims notification form
Download here the form and send it completed to report a claim.
Phone
For any questions you can contact us by phone at 91 835 83 83 from Monday to Friday: 9:00 - 18:00.
More information about insurance